Customer service, now easier done than said. Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
- INSTANT TICKET UPDATES
Get instant notifications about contacts, accounts, and the tickets you follow. Within each ticket, responses and internal comments are displayed as full-length conversations.
- PRIORITY VIEWS
Work Modes organize tickets based on due time or customer type. Your tickets are sorted automatically so that you can focus on responding to the most urgent ones first.
- CUSTOMER INFORMATION
Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket. View contact details like email, phone number, and address, as well as past interaction details.
Great customer service can be your competitive advantage.
STANDARD
Per Agent / Per Month
BILLED ANNUALLY
Social & Community Channels
Product-based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self-service
24×5 Phone Support
Add-On (₦1,500/Light Agent/Month)
PROFESSIONAL
Per Agent / Per Month
BILLED ANNUALLY
Everything in STANDARD+
Multi-Department Ticketing
Team Management
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket sharing & Templates
Private Marketplace Extensions
SLA Dashboards
Mobile SDKs
Add-On (₦1,500/Light Agent/Month)
ENTERPRISE
Per Employee/Per Month
Billed Annually
Everything in PROFESSIONAL+
Zia – Artificial Intelligence
Multi-brand Help Center
Advanced Process Management
Global Reports & Dashboards
Scheduled Reports
Contract Management
Validation & Layout Rules
Field Watching
Multiple Business Hours & Holidays
Role-based Data Sharing
50 Light Agents
Add-On (₦1,500/Light Agent/Month)
Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.
Now, close tickets on-the-go using Zoho Desk's mobile app. Decision-makers can use Radar to monitor ticket traffic and key support metrics, regardless of where they are.
Steve Migoye
Head of ICT
Jill Kelley
Customer Service Manager.
Mario Pires, Geostar.
Springwater Capital Group.
Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you’re a non-profit or an educational institution.
We accept payment via Visa, MasterCard, American Express and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.
Yes, we support 9 languages viz., English (US), Chinese, Japanese, Spanish, French, German, Turkish, Russian and Portuguese (Brazil).
We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption and intrusion detection and prevention technologies. Learn more about Zoho’s data protection measures.